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BotBlock™
BotBlock™ for Contact Centers

Stop voice scams
before hello.

BotBlock™ catches cloned voices and scam bots in the opening seconds of every call, and lets in only the AI agents you approve.

See How It Works
Verdicts

Not every caller is human

Every call gets one of three verdicts. Your rules decide the rest.

Human

A person on the line.

Continue as normal

Unknown bot

A cloned voice or a scam bot: a machine voice no one has vouched for.

Challenge or block

Known agent

An AI agent you approved, proven on the call.

Let it in, within its limits

How It Works

Sorted before hello

BotBlock™ sits inside your contact flow and decides in the opening seconds.

  • Unknown botPayments line

    Challenged, then blocked. It never reaches your people.

  • HumanSupport line

    Straight to your agents

  • Known agentBookings line

    Wattle Assist, in its own lane: bookings only

Listen

The opening seconds of caller audio, inside your contact flow.

Classify

Human voice or machine voice, cloned voices included.

Identify

A machine voice is checked against the Known Agents Register.

Act

The verdict goes to your routing. Your rules decide the rest.

Integrations

Drops into your contact flow

Audio in from your platform. A verdict out to your routing.

Audio in
SIPREC fork

A recording fork from your session border controller or PBX.

Platform media stream

Your contact-center platform's live audio stream.

Past recordings

For Replay: size your bot traffic before go-live.

BotBlock™
Listen · Classify · Identify
HumanUnknown botKnown agent
Known Agents Register

Who runs each agent and what it may ask.

Verdict out
Contact-flow attribute

Branch on the verdict in the routing you already have.

Screen pop

Your agents see the verdict, and any agent's limits.

Event stream

Every verdict and its reasons, to your SIEM or a webhook.

Every verdict, with its reasonsExample event
{
  "verdict": "unknown_bot",
  "line": "payments",
  "reasons": ["machine_voice"],
  "action": "challenge"
}

Native connectors

For the major contact-center platforms. SIPREC and the REST API for everything else.

  • Amazon Connect
  • Genesys Cloud CX
  • NICE CXone
  • Five9
  • Cisco Webex Contact Center
  • Twilio Flex
  • Talkdesk
  • Avaya Experience Platform
Features

Built for the contact-center floor

Everything you need to stop voice scams, not just spot them.

Policy Builder

Pick an action for each verdict, per line: continue, route, step up, or block.

Shadow Mode

Every verdict is logged and no call is touched until you switch enforcement on.

Screen Pop

Your agents see the verdict the moment a call connects, and can press Check this call whenever a caller seems off.

Bot Traffic Insights

Calls by verdict, line and hour, and the flows scam bots keep probing.

Replay

Run past call recordings through BotBlock™ to size your bot traffic before go-live.

Mid-Call Handoffs

Keeps screening after hello and flags a person handing the call to a machine.

Every Verdict, Logged

Stream verdicts and their reasons to your SIEM, data warehouse, or webhook.

Known Agents Register

Good agents get a lane.
Unknown bots get a question.

AI agents register who runs them and what they may ask.

Known Agents RegisterExample entries
AgentAllowed to
Wattle AssistBook and change trips
Banksia Claims AideCheck a claim's status
Kookaburra PayCheck a bill

Signed calls

Registered agents can sign their calls, so identity is checked, not guessed.

Scoped access

Each agent's limits travel with the verdict into your routing.

Self-serve sign-up

Agent builders register through a portal or the API.

Building voice agents?
FAQ

Questions, answered

What contact-center teams ask first